Privacy Policy
What PlugZone keeps about you, why, and how you can ask for it to be deleted.
What we collect
Your email and password, the bank accounts you add for withdrawals, your orders and chats, and device information used to spot fraud. If you choose to verify, we also keep a photo of your ID.
Why we use it
To run your account and your orders, to pay you out, to keep the chat as evidence for disputes, and to stop fraud such as many accounts on one device.
Who can see it
Delivered files and ID photos are private. Delivered files are visible only to the buyer after payment, and ID photos only to admins. Order chats are visible to the two people in the order and to admins if there is a dispute. Buyers never see your bank details or ID.
How long we keep it
We keep records for 5 years where the law requires it. This period will be confirmed by a lawyer.
Alerts and email
We send order, wallet and dispute updates by Telegram or email, as you choose in Notification settings. Login, new-device and withdrawal codes always go to your email.
Your choices
You can ask to see or delete your data by contacting support. Some records, such as completed orders and payouts, may need to be kept for legal reasons.
Last updated: 16 October 2026. Questions? Contact support.